Andrea joined the Z Group in January 2014 and comes to us with 8 years of experience in customer service, management, and marketing. In her previous position with Pangea Real Estate, she created and launched many successful marketing campaigns. She has excellent communication and customer service skills, and is proficient in all aspects of the most up-to-date technology. After completing 3 Z Group Medical Billing Courses and extensive practice management training with Dr. Z and Christie, including dozens of hours working alongside both during in-house office training programs, she is now the main point of contact for all scheduling of in-house and group programs/courses, appointments, and handling all program related inquiries. She also is in charge of creating marketing materials for The Z Group and works as a Customer Service point person in helping clients work through specific issues they may have when billing medical plans, and also when billing through Emdeon, the clearing house that we use and recommend to clients.